- Order defect rate: < 1%
- Pre-fulfillment cancel rate: <2.5%
- Late Shipment: < 4%
- Order defect rate: .05%
- Pre-fulfillment cancel rate: .03%
- Late Shipment: .02%
"I think our business model and the service we provide is ideal for the Amazon marketplace," said sales and customer service representative Ryan Looney. "The kind of service a customer would get if they order on Amazon or buy from us directly is exactly the same. Either way they are guaranteed the same great customer service experience."