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March 25, 2015 Receives Excellent Marks From Amazon

The team has strived to provide the best customer experience since its founding. From the design phase to delivery at your front door, we want all our customers to come away satisfied with our products and service. Based on our 2014 Amazon Customer Experience Data Report, we’re happy to see we are doing just that.

Lori Queckboerner
"Building trust keeps at the top of the list for return customers," said customer service supervisor Lori Queckboerner. "We try to make each customer feel appreciated and confident in their purchase with us, from placing an order for standard items or working with them on custom signs to fit specific needs." began offering select products on in February of last year in an effort to reach new customers who might have never heard of our company. While our product offering paled in comparison to what is on our main website; we dedicated ourselves to offering high quality products with friendly, helpful customer service.

Amazon sets merchant account performance targets for certain categories in an effort to make sure customers’ expectations are met. Some of those targets are:
Ryan Looney
  • Order defect rate: < 1%
  • Pre-fulfillment cancel rate: <2.5%
  • Late Shipment: < 4% easily beat those percentages for 2014:
  • Order defect rate: .05%
  • Pre-fulfillment cancel rate: .03%
  • Late Shipment: .02%
"I think our business model and the service we provide is ideal for the Amazon marketplace," said sales and customer service representative Ryan Looney. "The kind of service a customer would get if they order on Amazon or buy from us directly is exactly the same. Either way they are guaranteed the same great customer service experience."

Based in Chadwick, IL, currently has over 30,000 signs and labels on the Amazon marketplace. To view our full catalog of products, visit our online store.

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